Time for Change

About Us

Jul & Sel Spa Lounge is located at 3645 Portage Road, in the busiest North end of Niagara Falls.  We are open Tuesday to Friday from 9am-5pm and Saturday from 9am-3pm.

Our mission is to uphold an atmosphere of professionalism, personal attention, and excellence in care. We strive to do this through utilizing the highest quality and most advanced technology, as well as using the best therapeutic and aesthetic services available. We focus on educating our clients on treating and preventing the signs of aging.

 

FAQ

Precautions

It is important that you provide us with thorough details on:

  • Allergies, such as seafood, honey, nuts, essential oild, hot or cold and more.
  • Pregnancy or expected pregnancy
  • Medical conditions, such as asthma, high blood pressure, cancer, diabetes, epilepsy, cold sore and more.

Refund and Exchange Policy

In the event you purchase a treatment or package of treatments and change your mind within 72 hours a refund is possible.  In order to cover administration costs and merchant fees for credit card purchases a refund fee up to 5% of the purchase price is applicable.

In the event that medical problem or prolonged circumstances prevent completion of pre-paid treatments according to plan, the client may take an extended period of time, not to exceed two years, to complete said treatments.

Alternatively a different treatment of comparable dollar value may be substituted.  At the discretion of the spa treatments may be transferrable.

Gift certificates are fully refundable within 14 days from the date of the gift-giving occasion.

Cancellation Policy

Any treatment may be cancelled and rescheduled without penalty with a minimum of 24 hours advance notice.

Please understand that failure to show up for an appointment without notice will result in 50% of the cost of your treatment being charged. 

Cancellations must be done by telephone.  Please call 289.296.2188 and leave your name, appointment date and cancellation message.

What to Expect

Our standards of sanitation and infection control ensure a safe and healthy spa experience.

Please be advised that your eye mascara removal will not be performed for any facial treatments for efficiency.

Prior to your Laser Hair Reduction appointment shaving the areas to be treated is mandatory.  Please understand we do not perform shaving for time efficiency.

Privacy

Your Health form information is accessed only by your Spa Expert, and stored on a secure system, which is completely separate from our reservations information. We will never share your personal information, nor will we sell your personal information to a third party.

When you enter a treatment room your Spa Expert will step outside, allowing you to disrobe in preparation for your treatment.  During the treatment you will always be draped to protect your privacy.

Spa Etiquette

Booking Appoitments

Please call 289.296.2188 to reserve your appointment or visit our website, www.jsspa.ca to book online.

Booking two or three weeks in advance is recommended to secure your appointment dates and times.

Please advise of relevant health conditions when filling out your health form so that our Spa Experts can offer experience tailored to your specific needs.

Punctuality

Please arrive at least 10 minutes prior to your first service to give yourself the necessary time to complete a health form.

Please note that any late arrival will determine the length of your treatment. Your service will end on time so that the next guest is not delayed.

Environment

Please bring all of your belongings with you to your treatment room and leave jewelry in a safest place.  Jul & Sel Spa lounge cannot be responsible for lost or stolen articles.

Gratuities

In appreciation for outstanding service, gratuities may be offered at your discretion.

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